See how Tesco keeps costs down to battle inflation and the cost of living crisis by gaining complete visibility and control of its worldwide processes.

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Retail Success Stories

We work daily with our retail customers to connect their organizations to our truly connected world. Take a look at these connected enterprises—our customer heroes—and learn from their transformation successes.

Slashed time to build differentiating applications from 6 months down to 3 weeks and increased e-commerce site speed by 300%.


Connecting 600+ stores with online and app shoppers to quickly grow their collection services.


Europe’s #1 DIY retailer improves communication by connecting with Software AG.


Global top 100 retail influencer Oliver Banks discusses how data agility enables proactive responses to changes in customer demands

Challenges faced by CIOs in retail

The impact of siloed data is huge – impacting daily operational decision making, driving up inventory and customer response time.

But more importantly, it impedes your ability to create new customer offerings that enhance the customer journey making it as harmonious as possible irrespective of engagement channel.

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Identify the greatest barriers to harmonization

It's essential to recognize if you have data silos present - because you're basing wider decisions and actions from that intelligence.

Immediately accessing and deploying blended data is key to developing a single view of your shopper.

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Don't focus on more data, focus on data agility

It's no longer enough to merely collect data. You must clean and process it, drawing insights in the right moment.

Following the transformation of 2020 & 2021, retailers will continue to experience changes in customer preferences. The speed at which can process new and existing customer data is key.

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Retail companies need to stop making cosmetic digital changes.

Real transformation means considered infrastructure improvement.

Stay Connected.

Start Innovating.

See why we're a leader in retail solutions

Software AG never fails to deliver fast results, even to your specific retail needs. See what the analysts say:

Software AG is a "leader" with the highest score in The Forrester Wave™: Enterprise iPaaS, Q4 2021, from Forrester Research, Inc.


Recognized as a Leader in the Forrester Wave™: Enterprise Architecture Management Suites, Q1 2021, Forrester Research, Inc.


Forrester scored "the eight providers that matter most and how they stack up" in IIoT. Only Software AG received the top score in the current offering category.


Placed in the Leaders Quadrant of the 2021 Gartner® Magic Quadrant™ for Full Life Cycle API Management


Explore Retail Solutions

Transformation for the connected world.

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IoT & Analytics ❯

Connect stores faster with a real-time IoT store platform. Connect store devices like queue sensors and shelf-edge
labels, as well as legacy and business systems.

Hybrid Integration ❯

Integrating everything—applications, clouds, mainframe systems and even IoT devices—makes your business processes more efficient and your enterprise more agile.

API Management ❯

Fused with application and network integration, our API platform gives you the visibility and control you need to take on innovative cloud initiatives with confidence.

Business Process Transformation ❯

Create, manage and analyze your end-to-end business processes, enabling operational excellence and tools and process insights needed to make better decisions every day.

IT Transformation ❯

Link the interdependent perspectives of IT, business, finance and risk for a full analysis of how IT can support business change — reducing your transformational risks.

5-Star Reviews in Retail

Check out a few of our many 5-star reviews in the retail industry for our industry-leading solutions on Gartner Peer Insights.

"Best Solution To Simplify And Design Steps Of Operations And Business Process Management."

"A software solution that make it easy to comply with external and internal requirements."

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"Understand Complex Processes Via Visualization Using ARIS"

"It's making processes and connections easier to understand … it supports decision-making capabilities and requirements detection."

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"Best In Class BPM Tool!"

"We use it for many use cases, such as Process Modelling, Business Process Analysis, data views on processes, Customer Experience Management and conceptual Product Lifecycle Management. "

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"Excellent Product From Software AG"

"This product fits our business needs for API Management, Monitoring and has also provided with many capabilities that assist us in our daily operations."

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"With SaaS we generate new business and customers can easily grow with their requirements"

"[Software AG] is not just a vendor it is a real partner...this makes it a perfect match"

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"Great tool for Enterprise Architecture Management"

"The consultants will make time with you to help you understand the concepts behind parts of the tool to aid implementation."

Read the review ❯

Six immediate issues your retail business must address in 2022

Find out how to build unparalleled levels of data agility in uncertain times

Get the eGuide ❯

Want to talk to an expert about how to harmonize your retail experience?

Software AG retail specialists have decades of experience working with the biggest names in retail and consumer goods, offering deep insights on supply chain, omni-channel strategy, customer experience, operations and optimization. Get introduced:

Transforming toward the future of retail

The speed of transformation in the retail industry has never been faster. If you are a retailer, understanding what’s next can be difficult and confusing.

What if you could understand evidence based perspectives on some of the key areas of change? This would help you focus your transformation efforts to deliver the best possible return.

Inspiring Innovation for new Business Models

What if you could give your teams the power to explore new ideas, to innovate, and inspire new business models by leveraging emerging technologies like IoT? This would help foster a culture of innovation with your organization to help out-innovate your competition.

Here you explore the capabilities needed to enable this and illustrate using an example of IoT powered innovation. The specific capabilities needed for innovation of this type are uniquely available from Software AG.

Triple Your ROI from IoT

See how Software AG customers achieved a 339% ROI and $8.1M in benefits in 3 years.

These are the measurable benefits found by Forrester Consulting in the Total Economic Impact™ Study of the Software AG Cumulocity IoT Platform.

Read the study >

Re-inventing the store

As retailers rush to compete in the online sales and delivery game, the solution could be right under their noses – their stores could be turned into fulfillment centers.

From a consumer’s perspective, with every improved experience the bar of expectations increases. Delivery speed of online orders is no different. So how can retailers address this?

Can technology transform the store?

Visionaries in the retail industry predict that the Internet of Things (IoT) will dramatically change the in-store experience.

See how you can reap the benefits to deliver the visibility needed to underpin transformation.

Omni-Channel Milestones for Retailers

While it is very difficult to determine how long it will take to arrive at the “omni-channel dream,” it is possible to identify specific points, or milestones, along the journey. 

- Reduce online cart abandonment by 25%
- Better understand supply & demand and spot inventory deployment opportunities
- Scale your e-commerce site to deal with the largest peaks in demand.